Top 5 ways to work on negative reviews suppression

In the age of social media, it often becomes a necessity for companies for negative reviews suppression to stay relevant to the customer, more importantly, to have positive perception. Any negative comment towards the service or product can ruin the brand image. This is why undertaking negative review suppression is really important & helps to remove negative online complaints. As social media is public, negative reviews about a company spread fast. Hence, companies must take certain steps to curb down the number of negative reviews being generated online.

For a company, especially small or medium-sized, it is difficult to manage social media platforms and invest on the team. This is why hiring a digital marketing company that can handle the negative reviews suppression would do wonders. This article would list all the ways in which a company can suppress negative customer feedback.

Top 5 ways for negative reviews suppression

While it is a good practice for companies to allow customers to raise concerns about the services, it often happens that only unsatisfied customers share their reviews. People with a positive experience with the company hardly share their reviews. This, however, can be suppressed if companies take the following approaches.

1. Listen to the customer: The first approach the company should take is to listen to the complaints carefully and talk to the concerned customer. If the customer’s concern is genuine, the company might offer a solution and respond to him positively so that he withdraws his complaints. This approach increases the reputation of a company.
2. Engage with customers often: Keeping customer service as the first priority can reduce customer The number of satisfied clients would lead to a lesser amount of negative reviews.
3. Take ORM services: ORM or Online Reputation Management services are very helpful to build a brand’s So if your company has received a lot of negative reviews, taking an ORM service would help you to come out from the negative image reflected through the negative reviews.
4. Using a dedicated team: You can dedicate a team to check the online reviews, apply filters, and delete the negative reviews from social media sites.
5. Hiring a company: There are third-party tools and companies willing to manage the negative reviews about your company online. All you need to do is hire them, pay them, and wait for the reviews to get deleted.

Conclusion While deleting negative reviews is never the recommended approach, it often can lead the company to suffer losses. There are angry customers everywhere, and hence negative and unjustified reviews are bound to exist. It often becomes impossible for a company to keep each customer happy. So though the companies are encouraged to engage with the customers, working on negative reviews suppression is the best to go with and hiring a professional company for the same.